Frequently Asked Questions
Everything you need to know about your Brochu Walker experience.
What is the standard shipping timeframe?
We offer standard ground shipping which typically arrives within 5-7 business days. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned.
How should I care for my cashmere and luxury knits?
To maintain the longevity of your luxury pieces, we recommend professional dry cleaning or careful hand washing in cold water with a specialized wool detergent. Always lay flat to dry.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and import duties are calculated at checkout based on your specific location and order value.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Shop Pay installments.